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Overview
We are looking for an experienced Head of VIP to lead our VIP department in Cyprus, focusing on high-value player strategies and relationship management.
What you'll do
- •Developing and implementing strategies to attract, retain, and engage VIP players;
- •Leading and motivating a team of VIP Managers or Account Managers;
- •Building strong, personalized relationships with VIP players;
- •Setting and monitoring KPIs for the VIP department and individual team members;
- •Using data to understand player behavior, identify opportunities, and optimize performance;
- •Managing VIP programs, bonuses, and special events to enhance player experience and loyalty;
- •Managing the VIP department’s budget and resources;
- •Providing regular reports on VIP performance to senior management;
Conditions
- •24 working days of paid annual leave;
- •6 days of paid sick leave;
- •Official employment;
- •Medical insurance;
- •Coffee zone with fruit and snacks available in the office;
- •Corporate lunches provided by the company;
- •Gym and sports classes;
- •Healthy and friendly work atmosphere;
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