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Overview
Looking for an experienced Head of VIP to build and lead the VIP Department across multiple iGaming brands. Focus on player retention and delivering an exceptional VIP experience.
What you'll do
- •Build and lead the VIP Department and team
- •Develop VIP strategy, player segmentation, and lifecycle management
- •Improve retention, reactivation, NGR, and player lifetime value
- •Design personalized VIP offers while controlling bonus costs
- •Manage VIP performance, reporting, and KPIs
- •Collaborate with CRM, Risk, Payments, Compliance, Product, and Support teams
- •Handle escalated VIP cases and continuously improve VIP processes
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