Hospitality & Events Analyst (Exclusive for People with Disabilities - PCD)
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Overview
Join Kaizen Gaming as a Hospitality & Events Analyst, supporting VIP experiences and event execution. Ideal for organized individuals eager to develop a career in hospitality within a dynamic team. We are Kaizen Gaming, the team powering Betano, one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
What you'll do
- •Support hospitality operations before, during, and after events, helping ensure a seamless guest experience.
- •Assist with guest communications through WhatsApp, email, and phone, providing timely support throughout the customer journey.
- •Support guest registrations, accreditation, ticketing, invitations, and hospitality logistics.
- •Maintain operational trackers, reports, presentations, spreadsheets, and event documentation with a high level of accuracy.
- •Support administrative activities related to hospitality projects, including purchase requests, payment follow-up, invoice tracking and validation, and internal documentation.
- •Assist with inventory control of hospitality materials, gifts, and branded items, ensuring accurate records and availability.
- •Support internal stakeholders with hospitality-related requests and day-to-day operational needs.
- •Assist in post-event activities, including feedback collection, reporting, and operational follow-up.
- •Contribute ideas to improve administrative processes, operational organization, and the overall guest experience.
- •Help ensure premium service standards are consistently delivered across all hospitality initiatives.
Conditions
- •Hybrid way of working.
- •A buddy will support you with your onboarding.
- •Competitive pay and bonus scheme.
- •Private health insurance for you and your family.
- •Monthly meal allowance.
- •Commuting allowance.
- •Multi-sport card.
- •Developmental 360° feedback framework.
- •Unlimited access to Udemy & continuous training.