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Overview
CreedRoomz is seeking an IT Engineer to enhance their casino entertainment and online gaming software solutions. Join a dynamic team focused on delivering high-quality service and robust IT infrastructure. CreedRoomz is currently looking for an IT Engineer to join the team. CreedRoomz is a leading provider of casino entertainment and online gaming software, offering live casino software solutions that help clients stay ahead of the competition and attract diverse player profiles. Our solutions are fully customized to suit your business's unique aspects, including its scale, region, and player preferences.
What you'll do
- •Monitor streaming equipment (encoders, scanners, desktop systems) using diagnostic tools and system logs to ensure uninterrupted, high-quality service
- •Handle incoming IT support requests, prioritizing the maintenance of essential infrastructure such as Dealer Computer, Encoders, Access Points, and Switches
- •Work closely with the development team to test applications prior to deployment
- •Collaborate with audio-visual, security, and IT departments to ensure robust and reliable network functionality across the organization
- •Manage the performance of encoders and media servers to ensure seamless broadcasting from live studio tables
- •Promptly troubleshoot and resolve technical issues
- •Partner with all Operations departments and cross-functional teams to diagnose and resolve IT issues efficiently
- •Replace and repair faulty equipment as necessary
- •Maintain workstation configurations and manage user access
- •Regularly update internal documentation and respond to IT incidents in accordance with SLA standards to avoid service disruptions
- •Oversee IT inventory by maintaining records, assigning equipment, conducting periodic audits, and coordinating with external suppliers to address IT-related issues with minimal operational impact
- •Continuously enhance IT infrastructure to support evolving business needs
- •Perform ongoing hardware/software maintenance and enforce security protocols to protect company data and ensure information confidentiality
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