IT Service Desk Engineer
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Overview
Join Coinbase as an IT Service Desk Engineer and help keep employees productive globally. You'll handle Tier 2 escalations, support SaaS applications, and improve service desk operations. Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for 'good enough,' you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called 'surges.'
What you'll do
- •Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs
- •Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows
- •Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution
- •Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality
- •Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery
- •Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact
Conditions
- •Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $96,304—$113,859 USD
- •Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- •Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- •US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- •Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at [email protected]. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- •Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.