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Overview
Join Evolution as an IT Support Engineer in Moreno, Argentina, providing first and second-line IT support and managing user accounts across systems in a dynamic and innovative environment. Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.
What you'll do
- •First/Second line IT support for company internal users and contractors.
- •Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
- •Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- •Managing user device environment using user device management tools.
- •Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- •Physical network related tasks (patching, device installation, ports assignment, cabling).
- •Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- •Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- •Working closely with the facility and security teams to resolve security issues.
- •Constant development and improvements of local IT infrastructure.
- •Providing IT assets management according to internal procedures;
- •Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
- •Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
- •Provisioning system updates and deployments according to respective internal procedures;
- •User request fulfilment according to established SLAs.
- •Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
- •Logistics, manage inventory and equipment between locations.
Conditions
- •Competitive Compensation
- •Career Growth Opportunities
- •Additional Health Care benefits
- •Dynamic Work environment and Comprehensive Training