Jr. Customer Service Officer
7.0/10
$120,000 – $200,000 USD42.1% above market
Hybrid
junior
about 7 hours ago
AI SummaryVerified by Aipplify AI
The vacancy is well-defined but lacks details on technology and company presence.
AI quality score7.0 / 10
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Overview
Join Btse as a Jr. Customer Service Officer in Jakarta. Provide professional support to customers in the crypto industry through various channels.
What you'll do
- •Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
- •Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
- •Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
- •Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
- •Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.
Conditions
- •Competitive total compensation package
- •Various team-building programs and company events
- •And many more! Apply and let us tell you more!
Nice to Have
- •Prior professional experience within the cryptocurrency, digital asset, blockchain, or Fintech ecosystems.
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