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Overview
Join SOFTSWISS as a Junior L1 Technical Support Specialist to provide first-line technical support for the Casino Platform, ensuring high-quality service and operational efficiency. SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.
What you'll do
- •Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
- •Providing first-line operational support for project systems and configurations
- •Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
- •Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
- •Maintain accurate ticket updates and documentation
- •Prioritize tasks in accordance with requirements and business risk level
Conditions
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
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