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Overview
Join OpenAI as a Manager in Forward Deployed Engineering to lead high-stakes customer deployments and drive technical and business outcomes. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
What you'll do
- •Lead and grow a team of FDE delivering production systems with frontier models
- •Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
- •Codify what works into tools, playbooks, and roadmap inputs that create leverage for both OpenAI and our wider developer community
- •Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
- •Use judgement to distinguish what requires action and what does not
- •Set a high bar for FDE performance and support each person’s growth through direct, actionable feedback
- •Define how we staff and support field teams that can scale without added complexity
Conditions
- •This role is based in San Francisco with a hybrid work model of 3 days in the office per week
- •Relocation assistance offered to new employees
- •Travel required up to 25%