Manager, IT Operations
The vacancy is well-structured with clear expectations and compensation details, though some areas could use more depth.
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Overview
Figma is seeking a Manager, IT Operations to lead their New York team, focusing on improving IT processes and supporting a growing organization in a hybrid work environment. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
What you'll do at Figma
- •Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors.
- •Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale.
- •Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance.
- •Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management).
- •Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives.
- •Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation.
- •Lead and own IT projects from conceptualization to completion involving cross departmental collaboration.
What Figma offers
- •Equity to employees.
- •Competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
- •Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
- •Annual Base Salary Range: $153,000 — $269,000 USD.
We'd love to hear from you if you have
- •3+ years of experience leading a team of IT professionals with a wide variety of responsibilities.
- •5+ years of direct IT support experience.
- •Experience working with remote teams, multiple offices, and different time zones.
- •Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces.
- •Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools and excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations.