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Overview
Join MoonPay as a Manager, KYC Operations to lead customer onboarding and compliance review in a fast-growing crypto business. Drive strategic alignment and build scalable operations while ensuring best-in-class experiences. Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why? Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we do At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
What You Will Do
- •Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor.
- •Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations.
- •Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory requirements and internal policies.
- •Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed.
- •Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes.
- •Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handling time and improve the customer onboarding experience.
- •Drive strategic alignment across Compliance, Legal, Product, and Operations, actively influencing decisions on customer due diligence requirements, risk controls, and future-state onboarding experiences.
- •Act as the operational domain authority on KYC for the team and adjacent functions - the go-to person for process questions, customer escalations, and operational guidance.
- •Manage day-to-day operations with identity vendors, partnering with Product and Compliance on vendor KPI performance, workflow logic, change management & ongoing feedback.
What’s in it for you
- •💰 Competitive salary package
- •🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- •📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
- •🚀 Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
- •🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- •🩺 Private Healthcare benefits: To protect you and your loved ones
- •🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- •📚 Annual training budget: We support your training journey every step of the way
- •🪑 Home office setup allowance: Create the home office of your dreams
- •👛 Remote working allowance: Those working fully remotely get a little extra for utilities
- •💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- •💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- •✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- •🚀 Working in a disruptive and fast-growing company where excellence is rewarded
About You
You are the right fit if you are an experienced KYC operator who thinks and acts like a strategic leader. You don't just run the team - you set the direction, earn trust with cross-functional stakeholders, and push for a better customer experience while maintaining strong compliance standards. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to operate confidently across Compliance, Product, Legal, and senior leadership. *Must-have experience and skills*
- •Demonstrated experience managing or leading an operational team, with a track record of driving team performance.
- •5+ years of experience in KYC, AML, or financial crime operations within crypto, fintech, payments, or financial services.
- •Deep expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions and PEP screening, customer risk assessments, and ongoing monitoring.
- •Strong process design skills - able to translate complex compliance requirements into clear, scalable operational workflows.
- •Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.
- •Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike.
- •Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.
*Nice-to-have experience*
- •Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape they operate in.
- •Experience working with compliance tooling or case management systems in a KYC/AML context.
- •Prior exposure to working alongside BPO teams or in a multi-vendor operational environment.