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Overview
SOFTSWISS is seeking a Middle Monitoring Systems Engineer to enhance their monitoring ecosystem, ensuring reliability and performance of critical services. Join a dynamic team focused on system visibility and incident response. SOFTSWISS is hiring a Monitoring Systems Engineer to join our Team. We are looking for a detail-oriented engineer to design, maintain, and enhance our monitoring and observability ecosystem, ensuring the reliability, performance, and visibility of critical services across our technology landscape.
What you'll do
- •Offering on-duty service coverage, encompassing day and night shifts.
- •Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary.
- •Directing issues or queries to the relevant department as needed.
- •Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).
- •Contribute to safe and effective internal practices for AI usage in monitoring and incident response workflows.
- •Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions.
- •Setting up and adjusting the monitoring/observability systems for various teams.
- •Designing and tweaking alerts and dashboards to suit specific needs.
- •Refining alerts to reduce irrelevant notifications and increase their significance.
- •Enhancing dashboards for better clarity, understanding, and a more comprehensive view.
- •Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.
- •Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals.
- •Staying updated with the newest trends and best practices to continuously uplift our organization's monitoring capabilities.
- •Identify opportunities to automate repetitive monitoring and support tasks, including with AI-assisted approaches where suitable.
Conditions
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
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