Network Operations Technician (xAI / Starlink)

Join xAI as a Network Operations Technician to operate the Starlink Network and ensure optimal performance. Ideal for those who thrive in dynamic environments and have a passion for technology.

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

• •Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
• •Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
• •Execute rapid incident response for major network disruptions
• •Own investigation, troubleshooting and resolution efforts for common network issues
• •Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
• •Measure, preserve, and improve the uptime and performance of the Starlink Network
• •Follow and improve processes used for operating the Starlink Network

• •$44,000 - $88,000 USD
• •Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: location, job-related knowledge and skills, education, and experience.
• •Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

• •High school diploma or equivalency certificate
• •1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.

• •Ability to take on projects that require taking initiative and developing new expertise
• •Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
• •Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
• •Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
• •Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
• •Familiarity with modern networking technologies including but not limited to: Connectivity (MAC, WiFi, WDM, IPv4 and IPv6) Switching (STP, VLANs, VXLANs, QinQ) Routing (BGP, OSPF, IS-IS, RDMA) Network services (DNS, DHCP, NTP, NAT) Network security (MACsec, ACLs) and Anti-DDoS measures
• •Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
• •Residential or business customer interaction experience, customer support preferred
• •Experience with debugging complex systems using data analysis
• •Basic software experience in Python, SQL, Bash or similar languages
• •Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline