Payments & Fraud Shift Leader

Join Betsson Group as a Payments & Fraud Shift Leader, overseeing payment operations and ensuring excellent customer service in a dynamic environment. You will play a key role as a Payments & Fraud Shift Leader, supporting day‑to‑day operations within the payments function.

• •Lead shift operations by allocating and prioritizing tasks to ensure smooth workflow.
• •Act as main point of contact for payment and fraud-related queries (internal teams and third-party providers).
• •Take ownership of incidents during the shift, resolving issues quickly to minimize customer impact and workload.
• •Handle escalations from Customer Support and ensure timely resolution across channels (chat, email, IM).
• •Monitor trends and system issues, escalating recurring problems and ensuring proper follow-up to reduce downtime.
• •Process internal crediting requests accurately and efficiently.

• •Fun and challenging role in a collaborative and dynamic environment.
• •Opportunities for career paths at Betsson, whether deepening technical skills or pursuing leadership roles.

• •Previous experience in customer support (face-to-face, online, or via phone calls).
• •Excellent communication skills both verbally and written in English.
• •Ability to multitask and manage time effectively.
• •Proficiency in Microsoft Applications (Word, Excel etc).
• •Prior experience in the iGaming sector or payments/finance is highly valued.
• •Open to work in shift schedules.