Principal Streaming Technology & Quality Lead

Join BetConstruct as a Principal Streaming Technology & Quality Lead to enhance streaming performance and quality in our live dealer casino business. Drive technology strategy and collaborate with teams to optimize streaming experiences. SoftConstruct is on a search for a new player to join our team. We are looking for a highly experienced Streaming Technology & Quality Lead to take end-to-end ownership of streaming performance, quality, cost efficiency, and technology strategy across our live dealer casino business.

• •Own the measurement and continuous improvement of streaming quality across all live dealer streaming providers
• •Build and continuously improve analytical dashboards that provide clear visibility into streaming performance and player experience
• •Design and implement monitoring and alerting systems to proactively identify streaming quality degradation and incidents
• •Define and evolve the key metrics and KPIs used to measure streaming quality, reliability, latency, playback performance, and overall player experience
• •Analyze streaming performance across different markets, geographies, network conditions, device types, operating systems, browsers, and other relevant dimensions
• •Identify systemic issues, regional problems, provider-specific weaknesses, and opportunities for optimization
• •Translate data and technical findings into clear priorities and actionable improvement initiatives
• •Work closely with Engineering, Product, Data, and other technical teams to develop the analytics and infrastructure required to understand streaming performance
• •Investigate complex streaming issues together with internal technical teams and external partners
• •Define technical requirements and improvement initiatives and drive them from problem identification through implementation and validation
• •Act as the internal subject-matter expert for streaming technology and quality
• •Work directly with streaming technology providers and CDN partners to improve quality, reliability, latency, coverage, and scalability
• •Use performance data to identify provider-specific issues and drive corrective actions
• •Evaluate the performance of different providers across markets and use cases
• •Identify opportunities to optimize routing, provider allocation, CDN configuration, and overall streaming architecture
• •Monitor and optimize streaming service costs across providers while maintaining or improving the required quality of service
• •Develop the long-term streaming technology strategy required to support the growth and international scaling of the live dealer business
• •Assess the existing streaming architecture and identify capabilities that should be strengthened, replaced, or brought in-house
• •Lead technical and business evaluations of new streaming technologies, vendors, and providers
• •Develop recommendations on strategic decisions such as:
• •In-house vs. third-party player development
• •Introduction of new streaming providers and CDNs
• •Multi-provider and redundancy strategies
• •Streaming architecture and technology evolution
• •Quality vs. cost trade-offs
• •Infrastructure required to support new markets and increasing traffic
• •Stay current with developments in video streaming, real-time delivery, codecs, CDN technologies, playback technologies, and related infrastructure

• •Location: Yerevan is strongly preferred
• •We are also open to exceptional remote candidates who are able to travel to Yerevan at least once per month and work closely with the local Product and Engineering teams.

• •10+ years of experience in streaming-related technical roles, video infrastructure, media technology, or closely related fields
• •Strong experience operating or optimizing high-volume streaming services at scale
• •Deep understanding of streaming technologies, architectures, delivery mechanisms, video players, CDNs, and performance optimization
• •Experience with real-time or low-latency streaming environments
• •Experience in live dealer casino, live gaming, or a comparable real-time video operation is highly desirable
• •Strong analytical capabilities and experience using data, monitoring, dashboards, and observability tools to diagnose technical performance
• •Ability to move comfortably between detailed technical investigation and higher-level technology strategy
• •Experience working directly with streaming vendors, infrastructure providers, and/or CDNs
• •Proven track record of driving results through cross-functional collaboration without relying on direct organizational authority
• •Strong commercial awareness, including the ability to evaluate technology decisions from both performance and cost perspectives
• •Excellent communication skills and the ability to explain complex technical topics to both technical and non-technical stakeholders
• •High level of English comprehension. Armenian: Strong advantage