Product Manager Lead [Collection]

We are seeking a Collections Product Lead to enhance the customer journey in collections, focusing on strategy, design, and performance across various channels. We are looking for a Collections Product Lead to own the end-to-end customer journey across precollections and collections — designing, mapping, and continuously improving how customers move from early signs of risk through delinquency and back to good standing. This is a product and strategy role.

• •Build and maintain the end-to-end precollections and collections customer journey across all stages, channels, decision points, and customer touchpoints.
• •Identify friction points, drop-offs, and operational inefficiencies, and redesign journeys to improve recovery performance, customer experience, and cost efficiency.
• •Design and launch proactive precollections strategies, including early-warning communications, payment reminders, and self-service resolution flows.
• •Define collections treatment strategies and customer segmentation across delinquency stages, tailoring communication, offers, and interventions to customer behavior and risk profiles.
• •Own channel orchestration across SMS, WhatsApp, email, push notifications, IVR, and agent interactions, optimizing contactability, engagement, and operational costs.
• •Build and drive the collections product roadmap, prioritizing initiatives based on business impact and key performance metrics.
• •Lead continuous experimentation through A/B testing and champion/challenger approaches to optimize messaging, timing, offers, and customer journeys.
• •Translate business requirements and journey designs into clear product requirements for Engineering, Data, and Operations teams.
• •Partner closely with Risk, Legal, Compliance, Operations, and Engineering stakeholders to deliver scalable and compliant solutions.
• •Define, monitor, and improve key collections metrics, including roll rates, cure rates, recovery rates, contact rates, promise-to-pay performance, cost-to-collect, and customer experience indicators.
• •Build reporting frameworks and performance visibility to support data-driven decision-making across the collections organization.

• •Relocation support to one of our hubs — Mexico — with assistance for the employee and their family.
• •Flexible work from our office.
• •Healthcare Coverage.
• •Education Budget: Language lessons, professional training and certifications.
• •Wellness Budget: Mental health and fitness activity reimbursements.
• •Vacation policy: 20 days of annual leave and paid sick leave.