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Overview
Blockdaemon is seeking a Program Manager to oversee strategic customer engagements, ensuring effective communication and execution for high-value relationships with institutional clients. Blockdaemon powers the blockchain economy with its suite of industry-leading infrastructure solutions. We are a globally established, ISO-27001 certified partner with extensive protocol coverage, offering technical depth, industry-leading SLAs, 70+ global points of presence through 10+ cloud and bare metal providers, and 24/7 support for an unmatched institutional-grade experience. We provide integrated business solutions to exchanges, custodians, crypto platforms, financial institutions, and developers using our end-to-end suite of blockchain tools, including dedicated nodes, APIs, staking, liquid staking, MPC tech, and more. Blockdaemon provides its customers with the confidence to quickly and easily scale without compromising security or compliance. We are a globally distributed team. Blockdaemon is an Equal Opportunity Employer.
What you'll do
- •Own program management for a portfolio of Tier 1 customer engagements from kickoff through go-live and into steady state, acting as the primary point of accountability for structure, timeline, and execution — continuously improving the playbooks, templates, and best practices that raise the bar across the team.
- •Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners; proactively drive execution, unblock work, and escalate appropriately when engagement health is at risk.
- •Serve as the primary program-level point of contact for customers, building trusted relationships with stakeholders up to and including executive sponsors.
- •Design and run a consistent cadence of engagement communication: status updates, steering committee meetings, executive business reviews, and ad hoc escalations.
- •Produce clear, executive-ready reporting for both internal leadership and customer executives, translating technical and operational detail into business-relevant narratives.
- •Coordinate cross-functionally with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance — managing multiple concurrent high-touch engagements while prioritizing effectively across competing timelines and stakeholder needs.
- •Own internal reporting on portfolio health, surfacing patterns, risks, and resourcing needs to leadership.
Conditions
- •The base salary range for this position is $110,000 - $140,000 USD annually.
- •The final offer will be determined based on factors including your experience, skills, qualifications, geographic location, and internal equity considerations.
- •In addition to base salary, this role includes equity compensation and a comprehensive benefits package.
- •We offer competitive health cover, 401k, flexible paid time off, and other perks designed to support your wellbeing and professional growth.
- •This position is remote and open to candidates located anywhere in the United States, with a preference for those on the East Coast.