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AI quality score3.5 / 10
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Overview
We are looking for a QC Manager to establish quality control processes for Support and VIP Department communications.
What you'll do
- •Evaluate calls and correspondence;
- •Develop and enhance quality scorecards;
- •Analyze communication quality and prepare recommendations;
- •Use AI to analyze multilingual dialogues;
- •Prepare monthly reports on employee performance quality.
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