Sales Operations Lead

Join Airbnb as a Sales Operations Lead to drive business growth and optimize revenue generation through cross-functional collaboration and strategic planning. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services.

• •Drive central, global annual planning in partnership with Regional Sales Ops and Supply leaders: delivery of analytics and recommendations for global segmentation, book assignments, capacity modeling, goal setting and inputs/KPIs
• •Partner closely with cross-functional teams on quarterly global and regional OKR and goal-setting workstreams and provide recommendations in improvement opportunities
• •Build processes to streamline nascent projects, create visibility, and drive sales team productivity
• •Diagnose opportunities to strengthen global performance through continuous insights into impact drivers and driving prioritization of most impactful levers
• •Partner with cross-functional teams on the sizing of new opportunities (host segment, efficiency etc) in partnership with Regional Sales Operations/ Enterprise Operations to continuously drive business growth
• •Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance, Advanced Analytics)

• •Drive the delivery of intelligence at a global scale- analyzing market trends, identifying growth opportunities, and setting long-term objectives with VP-level leadership
• •Drive standardization and best practices for regional, business line reporting that generates actionable insights (ie WBRs, MBRs)
• •Conduct ad-hoc analyses to support business initiatives and leadership inquiries
• •Support sales managers and leaders by delivering analytical insights and recommending operational improvements

• •Work with Sales, Finance, Growth Marketing and other teams to improve sales and scaled host lifecycle efficiency and support strategic initiatives
• •Partner with technical teams (SupplyTech, Analytics, Data Science, Data Engineering) on building infrastructure, project scoping, and executing analyses related to ROI, resourcing, and translating global strategies into executable initiatives
• •Participate in or help drive cross-functional projects with strong accountability and attention to detail

• •Collaborate with Regional Sales Operations leads to design, track and monitor sales compensation and incentive strategies.

• •Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• •The base pay range is subject to change and may be modified in the future.
• •This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• •Pay Range $168,000 — $203,000 USD.

• •10+ years of experience in analytics, revenue operations, or other related field
• •Expertise in key performance indicators (KPIs) to measure the success of revenue operations initiatives and identify areas for optimization
• •Expertise in data analysis tools (e.g., SQL, Excel) and familiarity with data warehousing, and BI reporting platforms.
• •Comfort with AI tools (Claude) as part of your day-to-day workflow.
• •Experience across the Customer Lifecycle with customer success teams.
• •Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
• •Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes to support long-term durable growth of the business.
• •Track record of working closely with senior leadership and acting as a thought partner to senior leadership to inform strategy and decision-making yielding positive outcomes.