Senior IT Support Engineer
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Overview
Join Coinbase as a Senior IT Support Engineer to drive impactful automation projects and enhance IT operations. Work remotely in a dynamic environment focused on innovation and efficiency. Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” The IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations. Our in-house bot, Ask IT, deflects the majority of company-wide IT requests before they reach a human. Beyond that, we automate ITSS's core day-to-day workflows — ticket triage, access reviews, onboarding and offboarding — which employees experience as self-service. You'll own technical domains within the IT Tooling platform and partner with regional IT teams across APAC, EMEA, and AMER through platforms including n8n, Jira, Okta, Airflow, and Temporal.
What you'll do
- •Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
- •Establish architecture standards and code review practices that raise the team's overall engineering bar
- •Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
- •Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
- •Build shared frameworks and reusable components that reduce single points of failure across the platform
- •Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual
- •Manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications
Conditions
- •The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- •Annual base salary range (excluding equity and bonus): ₹3,419,600—₹3,419,600 INR
- •Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- •Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.