Senior Technical Account Manager
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Overview
Incode is seeking a Senior Technical Account Manager to serve as the primary technical advisor for strategic customers, driving successful implementations and maximizing product adoption. Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
What You’ll Own & Drive
- •Serve as the primary technical point of contact for strategic customer accounts.
- •Lead customer implementations, integrations, configurations, and technical onboarding activities.
- •Build trusted relationships with customer stakeholders and provide ongoing technical guidance.
- •Assess implementation health, identify risks, and recommend optimization strategies.
- •Troubleshoot complex technical issues and coordinate cross-functional resolution efforts.
- •Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs).
- •Perform root cause analysis and communicate findings to both technical and business audiences.
- •Drive product adoption and identify opportunities for account growth and expansion.
- •Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success.
- •Advocate for customers internally and help shape solutions that meet their evolving business needs.
Why Incode?
- •Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
- •Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
- •Elite Team & Backing – Work with top engineers, designers, and investors who share your ambition to dominate a category.
- •Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
- •Global Impact – Every program you launch will reverberate across industries and continents.
Benefits & Perks
- •Flexible Working Hours & Workplace
- •Open Vacation Policy
- •Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment.
The Qualities That Set You Apart
- •Bachelor's degree, preferably in a STEM discipline.
- •5+ years of experience in customer-facing technical roles supporting enterprise software solutions.
- •Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role.
- •Strong understanding of enterprise software applications, integrations, APIs, and system architectures.
- •Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments.
- •Knowledge of information security concepts and highly regulated industries is strongly preferred.
- •Demonstrated ability to navigate ambiguity, take ownership, and drive outcomes with minimal guidance.
- •Strong bias for action with a willingness to proactively investigate problems, make informed decisions, and move initiatives forward in fast-paced environments.
- •Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders.
- •Proven ability to manage multiple priorities while collaborating effectively across cross-functional teams.