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Overview
Join Banco Plata as a Social Media Associate and be part of a financial revolution in Mexico. Contribute to customer care operations and team performance improvement. Join Banco Plata! We have just received our banking license and are entering a phase of accelerated growth, constant innovation, and real opportunities for those who want to build something great. Be part of the financial revolution that is changing Mexico!
Responsibilities
- •Supervise agent performance, providing regular feedback, training, and performance evaluations.
- •Monitor key performance indicators to identify areas for improvement and implement strategies to enhance team performance.
- •Communicate effectively with both internal and external stakeholders to address customer needs and concerns.
- •Collaborate with other departments to optimize processes and improve overall customer experience.
- •Analyze and resolve complex customer issues with a positive attitude and empathetic approach.
- •Use problem-solving skills and analytical thinking to identify root causes and implement solutions that meet customer expectations.
- •Analyze customer feedback and information to identify trends, patterns, and areas for improvement.
- •Utilize data-driven insights to make recommendations for enhancing customer experience and increasing customer satisfaction.
- •Maintain a results-oriented focus, ensuring timely follow-up and resolution of customer inquiries.
- •Strive to meet and exceed performance objectives and KPIs to fulfill organizational goals and targets.
- •Manage multiple tasks simultaneously in a structured environment, effectively prioritizing to meet deadlines and ensure customer satisfaction.
- •Adapt to changes in priorities and workflow to address customer needs promptly.
Conditions
- •Opportunity to participate in the creation of a new and innovative company.
- •Opportunity to learn and grow alongside the company and influence process development activities.
- •Communication and office team.
- •Legal benefits SGMM SV.
- •20 days of vacation.
Why join Banco PLATA?
We believe in people before positions. Here you will find a place where your effort is recognized, your growth matters, and every achievement is celebrated as a team. We are a company that bets on talent, drives new opportunities, and supports your professional development at every step.
Requirements
- •Previous experience of at least 2 years in customer service, with demonstrated ability to lead and manage a team effectively.
- •Excellent communication skills, both written and verbal, in Spanish and English.
- •Strong problem-solving ability, with capacity to analyze and resolve complex situations.
- •Ability to work independently with minimal supervision while effectively collaborating within a team.
- •Practical knowledge of database applications such as G-suite, Tableau, Confluence, Jira, or ability to quickly learn technology.
- •Results-oriented mindset, with a focus on structure and timely follow-up.
- •Strong analytical skills, with the ability to synthesize ideas from feedback.
- •Strong attention to detail and a desire to innovate.