Solutions Engineer

Join OpenAI as a Solutions Engineer to enhance customer experience with AI solutions, ensuring business value through ChatGPT and the OpenAI API. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

• •Deliver an exceptional pre-sales customer experience.
• •Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• •Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• •Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• •Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• •Develop and nurture strong customer relationships during the evaluation and purchasing process.
• •Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• •Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

• •Hybrid work model of 3 days in the office per week.
• •Relocation assistance to new employees.