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Overview
Alpaca is seeking a Solutions Engineer for Turkey/EMEA to provide technical support and relationship management for enterprise customers, focusing on API integration and solution design. Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
What you'll do
- •Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA, acting as a trusted technical advisor throughout the partner lifecycle.
- •Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
- •Guide new enterprise customers through API integration, implementation, and onboarding.
- •Act as the voice of Turkish customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Turkish) into clear specifications for Alpaca's global engineering team.
- •Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
- •Work closely with local compliance and operations teams to understand local and regional product requirements.
- •Own technical Solutions engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
- •Create Solutions support materials and documentation for new features and products, including Turkish-language collateral where needed.
- •Coordinate in Turkish with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
- •Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Turkey / EMEA as needed.
- •Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
Conditions
- •Competitive Salary & Stock Options
- •Health Benefits
- •New Hire Home-Office Setup: One-time USD $500
- •Monthly Stipend: USD $150 per month via a Brex Card
- •Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.