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Overview
OpenAI is seeking a dynamic support strategy operator to enhance customer experience and optimize support operations. This role involves strategic planning and execution to drive operational excellence in user operations. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
What you'll do
- •Drive the ideation and operationalization of new support systems, processes, and programs.
- •Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives.
- •Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options.
- •Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation.
- •Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management.