Support Manager

We are looking for a Support Manager to join our team. Responsibilities include processing financial tickets, handling appeals, and communicating with clients. We offer free training and stable payments twice a month.

• •Processing financial tickets for payments and withdrawals (fiat and cryptocurrency).
• •Forwarding appeals regarding payments and withdrawals to payment gateway channels.
• •Supporting appeals, monitoring compliance with conditions set by payment systems.
• •Forwarding requests to clients when their assistance is needed for resolving appeals (requesting additional actions or documentation).
• •Participating in resolving disputed appeals, analyzing cases for signs of fraud, forwarding clients for anti-fraud checks.
• •Generating and forwarding reports on pending payments, withdrawals, and crypto transfers.
• •Processing and collecting updates from payment systems in TG chats.
• •Communicating with clients and assisting in resolving issues.
• •Processing users according to ready-made instructions.
• •Verifying and confirming incoming payments.
• •Monitoring the accuracy of financial operations.

• •Free training and quick onboarding.
• •Stable payments twice a month.

• •Responsible and attentive to details.
• •Desire for financial growth.
• •Willingness to learn and develop.
• •Must have a PC/laptop and stable internet connection.
• •Experience required.