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Overview
Join SOFTSWISS as a Junior Support Manager to provide first-line support and operational monitoring for our high-load casino games API platform. SOFTSWISS continues to expand the team and is looking for a Support Manager - Junior. We need a true and accomplished professional who shares our culture and values. About Product: The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration. Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
What you'll do
- •Processing requests from clients in Jira helpdesk system
- •Performance maintenance of the gaming infrastructure
- •Interaction with associated departments and partners’ helpdesk systems
- •Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Conditions
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events