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Overview
We are looking for a Team Lead Retention to effectively manage a team, build client retention processes, and achieve key business metrics in the financial niche. We are a team developing international projects in the financial niche.
What you'll do
- ā¢Manage the Retention Managers team
- ā¢Set tasks, control their execution, and achieve KPIs
- ā¢Conduct 1:1 meetings, training, and employee development
- ā¢Analyze team effectiveness and optimize workflows
- ā¢Control the quality of communication with clients
- ā¢Develop and implement new client retention mechanisms
- ā¢Prepare reports and analytics
- ā¢Initially handle clients independently, transitioning to team management as it scales.
Conditions
- ā¢Fully remote work format
- ā¢Competitive fixed salary (discussed individually)
- ā¢KPI bonuses
- ā¢Long-term cooperation
- ā¢Opportunity to build a strong team and influence the development of the direction.
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