Technical Account Manager

Join Playtech as a Technical Account Manager to bridge customers and cutting-edge technologies in the iGaming industry. Leverage your experience in account management to drive business growth and ensure successful software delivery. Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

• •Liaise with customers to prioritize backlogs and formalize software requirements.
• •Communicate delivery timeframes and provide product knowledge to customer operational teams.
• •Serve as the primary escalation point for high-priority, business-affecting issues.
• •Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
• •Refine feature specifications and track requests through the full development and QA lifecycle.
• •Support licensee launches by providing user training, operational setup, and UAT assistance.
• •Maintain internal organizational knowledge through documentation and training sessions.