Technical Support Engineer III

Join IGT as a Technical Support Engineer III to provide exceptional support for casino operations and integrated systems, ensuring optimal performance and customer satisfaction. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences — powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

• •Provide technical support to field engineers, technicians, product specialists, and customers diagnosing, troubleshooting, repairing, and resolving issues involving Table Manager, Cage & Table Accounting, Table Drop, and related integrated systems.
• •Manage incidents, service requests, enhancements, and problem records using approved support tools and processes.
• •Ensure customer systems remain operational and that service disruptions are restored in a timely and efficient manner.
• •Deliver exceptional customer support while adhering to established SLA response and restoration commitments.
• •Analyze application issues, identify root causes, provide workarounds, and drive permanent resolutions through problem management processes.
• •Support daily casino operations involving table games accounting, cage transactions, table ratings, table drop processes, revenue reconciliation, audits, and reporting activities.
• •Troubleshoot application functionality, configuration issues, data discrepancies, integration failures, and reporting concerns across TM and CTA environments.
• •Identify and provide resolutions ranging from moderate to highly complex technical and application-related issues.
• •Collaborate with Software Engineering, Product Management, Database Administration, Delivery Services, Regulatory Compliance teams, and Customer Support organizations to resolve customer issues.
• •Participate in major incident management activities and assist in service restoration efforts for critical customer-facing outages.
• •Maintain and improve support documentation, troubleshooting guides, known issue repositories, and operational procedures.
• •Assist customers with application configuration, validation, upgrades, testing, and implementation activities.
• •Ability to travel domestically and potentially internationally up to 25% of the time.

• •Estimated starting compensation range for this role is $80,000–$90,000 annually USD.
• •IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.