Technical Support Engineering Manager

Join Cursor as a Technical Support Engineering Manager to lead a team in delivering exceptional support experiences. Ideal for former support engineers with leadership experience in fast-paced environments. Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

• •Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• •Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• •Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• •Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• •Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• •Champion documentation and knowledge sharing to empower both customers and teammates.

• •Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• •Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• •Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• •Familiarity with IDEs, LLMs, and AI-powered developer tools.
• •Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• •Self-starter with curiosity, creativity, and a bias for action.