Technical Support Specialist (Middle)

Join Speend as a Technical Support Specialist, providing first-line technical expertise to merchants integrating our payment gateway. Work with real transactions and blockchain logic in a remote, full-time role. Speend is focused on B2B crypto acquiring and payment solutions.

• •Support merchants
• •Accept and process technical requests from merchants via ticket system, Telegram, email
• •Resolve payment incidents: stuck transactions, balance discrepancies, webhook issues
• •Assist with onboarding — guide merchants from test environment to first live transaction
• •Explain technical nuances to non-technical teams on the client side
• •Investigation and escalation
• •Analyze transactions using blockchain explorers (Etherscan, Tronscan, BSCScan, etc.)
• •Determine the cause of failures: network, gas fees, incorrect address, merchant or platform issues
• •Escalate complex cases to development with a clear problem description and logs
• •Track the status of escalations and keep the merchant informed

• •Fully remote work
• •Fixed salary
• •Budget for training and professional conferences
• •Small team — decisions are made quickly, no bureaucracy
• •Direct access to development and real transaction cases from day one

• •Mandatory
• •1–3 years in technical support for IT products or payment services
• •Understanding of blockchain mechanics: networks, addresses, fees, confirmations, mempool
• •Knowledge of major blockchains: Ethereum, TRON, BNB Chain — at least as a confident user
• •Ability to read transactions in explorers and understand what went wrong
• •Understanding the difference between USDT TRC-20 and USDT ERC-20 — and why it is critical
• •English — sufficient level for written correspondence with merchants
• •A plus
• •Experience in crypto processing, exchanges, or crypto wallets
• •Basic understanding of webhooks, REST API, HTTP statuses