Technicien Support Client N2 - F/H - CDI

Join FDJ UNITED as a Customer Support Technician N2 in Bordeaux. Be part of a leading betting and gaming operator, delivering top-notch service and support. At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

• •Take calls, gather needs, qualify and resolve level 2 requests and incidents escalated by level 1 support, using existing procedures.
• •Install, configure, and troubleshoot hardware and software remotely.
• •Occasionally intervene on servers or networks and customer databases in collaboration with N3 technicians.
• •Analyze the quality of services provided to users and technological choices to better respond to them.
• •Ensure compliance with company standards and procedures.

• •Join a dynamic team and support a transformation context.
• •Develop your professional skills and personal contributions in a strategic role.

• •Meal vouchers with the Swile card, comprehensive family health insurance, partial remote work, Time Savings Account (CET), Employee Savings Plan.
• •Benefit from training and support that ensures your employability.

• •Excellent oral and written communication skills.
• •Several years of experience in technical customer support and a strong interest in IT.
• •Autonomy and proactivity.
• •Recognized for your rigor and analytical skills.