User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

Join OpenAI as a User Safety & Risk Operations Analyst to safeguard products and users from abuse and fraud. Work in a global team with a focus on policy enforcement and risk management. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

• •Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
• •Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
• •Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
• •Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
• •Conduct quality reviews and provide feedback to improve consistency across global teams.
• •Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
• •Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
• •Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.

• •Hybrid work model of 3 days in the Singapore office per week.
• •Relocation assistance to new employees.
• •Exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.