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Overview
Join VK as a User Support Specialist to assist users with their inquiries and provide step-by-step guidance.
Responsibilities
- •Process requests and respond to inquiries using prepared templates
- •Assist users step-by-step in resolving issues
- •Forward complex inquiries to the second line of support
- •Work with the ticketing system
Requirements
- •Ability to quickly absorb new information and understand interfaces
- •Experience in customer support, consulting, or service departments is a plus
- •Proficient oral and written communication skills
- •Willingness to work night shifts
- •Proficient with PCs and modern communication tools (chat, email)
- •Responsibility, politeness, and user assistance orientation
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