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Overview
Looking for an experienced VIP Account Manager to work with high-value clients in iGaming, focusing on long-term relationships and retention.
What you'll do
- •Build long-term relationships with VIP clients via chat/email/calls
- •Work on retention, reactivation, and reducing churn
- •Create personalized bonuses, offers, and promo campaigns
- •Analyze player behavior through CRM and internal analytics
- •Collaborate with CRM, Payments, Marketing, and Risk teams to enhance customer experience
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