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Overview
Join VBET as a VIP Account Manager to enhance customer engagement and satisfaction in a leading iGaming company. VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries.
What you'll do
- •Implement and monitor the processing of inquiries and applications addressed to the department
- •Assist in managing an assigned portfolio of VIP customers by ensuring timely and effective communication across multiple channels (phone, email)
- •Build trust and foster long-term relationships with VIP customers by ensuring high levels of engagement, satisfaction, and retention
- •Identifying and addressing VIP customers needs to enhance their engagement and interest in the organization’s products and services
- •Extract data on VIP customer behavior, preferences, and gaming habits to provide relevant promotional offers and incentives
- •Proactively identify technical and software issues and implement customer retention strategies to maintain engagement
- •Monitor VIP customer activity and respond promptly to any concerns, issues, or inquiries.
- •Identify sales opportunities by promoting relevant products, exclusive events, and personalized bonus offers
- •Collaborate with CRM and marketing teams to develop personalized approaches for VIP customers, provide bonuses, and resolve technical issues
- •Collect and analyze customer feedback to enhance VIP services and overall satisfaction
- •Generate regular reports on VIP customer service trends, emerging issues, and key metrics to drive tactical solutions
- •Utilize data-driven insights to optimize customer service
- •Work closely with customer support, fraud, risk, and payments teams to ensure a seamless gaming experience for VIP customers
- •Collaborate with customer support and responsible gaming teams to ensure compliance with regulatory and ethical standards
- •Be willing to travel for business purposes
Conditions
- •Competitive experience-based salary
- •Coverage for the employee and family health insurance
- •Upskilling and reskilling trainings
- •Social events, corporate parties
- •4 day offs in a year
- •Transportation
Skills
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