Account Manager (English Language)

Join BetConstruct as an Account Manager to build strong relationships with iGaming partners, ensuring satisfaction and smooth operations. SoftConstruct is on a search for a new player to join our team.

• •Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
• •Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
• •Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
• •Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
• •Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
• •Coordinate closely with product and project management teams to ensure smooth rollout of features.
• •Submit and track addendum creation requests related to partner agreements or product use.
• •Manage changes and updates on partner websites, including content accuracy and presentation.
• •Oversee the content review process and ensure alignment with company standards and local regulations.
• •Review and approve new websites submitted by the Project Management department before launch.
• •Monitor key operational metrics for each partner including limits, turnover, and profit performance.
• •Track and analyze partner site data to proactively identify opportunities or issues.
• •Ensure partners have all the necessary accesses and credentials for smooth operations.
• •Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
• •Assist in resolving financial-related queries or issues.
• •Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
• •Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
• •Process site closures and terminations in accordance with policy.
• •Maintain confidentiality regarding partner data, internal sheets, and salary-related information.
• •Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
• •Fulfill internal documentation requirements accurately and within deadlines.
• •Support management with urgent requests, including occasional off-hours responsibilities.
• •Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.