Product Operations Manager

Join BetConstruct as a Product Operations Manager to optimize product lifecycle, enhance process efficiency, and ensure data-driven decision-making across the organization. SoftConstruct is on a search for a new player to join our team.

• •Collaboration and Cross-Functional Alignment (Working with Product Teams)
• •Process Optimization: Design, implement, and maintain scalable processes for the entire product lifecycle, from launch and post-launch iteration (e.g., release process, feature request intake).
• •Product Team Enablement: Serve as the primary internal resource to the Product Management, Engineering, and Design teams, providing them with the necessary tools, documentation, and streamlined workflows to maximize their efficiency.
• •Stakeholder and Partner Communication (Direct Communication with Partners)
• •Partner Coordination: Act as the key operational liaison between the product team and external partners or vendors, ensuring clear communication and alignment.
• •Internal Communication Strategy: Standardize and facilitate the communication of product updates, launch schedules, and strategic changes to key internal stakeholders (e.g., Sales, Marketing, Account Managers, and Executive Leadership).
• •Go-to-Market (GTM) Support: Work closely with Product Marketing and other teams to manage the operational aspects of product and feature launches, including internal training, resource preparation, and process adherence.
• •Operational Management and Task Execution
• •Release Management Support: Help define and enforce consistent release cadences, ensuring all required steps (QA, documentation, communication) are executed properly and on time.
• •Risk Identification and Mitigation: Proactively identify operational risks, process inefficiencies, or workflow gaps that could impact product quality or operation and propose actionable solutions.
• •Market Research and Data Analysis
• •Customer Feedback Loop Management: Own and optimize the process for collecting, centralizing, and synthesizing customer and user feedback (e.g., support tickets, surveys, user interviews, feedback) to deliver actionable insights to the Product team.
• •Data and Analytics Enablement: Partner with Data/Analytics teams to ensure the right product usage metrics and KPIs are tracked, documented, and made accessible through standardized dashboards for data-driven decision-making.
• •Other Key Responsibilities
• •Define Product Health Metrics: Establish and monitor key performance indicators (KPIs) for product operational health and efficiency, reporting regularly on progress and areas for improvement.
• •Adoption & Change Management: Drive the adoption of new processes, tools, and best practices within the Product organization and among cross-functional partners.