AI SummaryVerified by Aipplify AI
The vacancy is well-structured with clear responsibilities and compensation, but lacks detailed company information.
AI quality score8.2 / 10
Check Match — Just drop your CV
See your fit for Content Writer in seconds.
Overview
Join Mayflower as a Content Writer, responsible for maintaining and improving Support & Moderation documentation. Work remotely in a full-time role with a competitive salary and opportunities for career growth. As a Content Writer, you'll play a key role in keeping our Support & Moderation knowledge accurate, accessible, and up to date. You'll create and maintain internal documentation, identify knowledge gaps, communicate important updates, and improve content based on feedback.
What you'll do
- •Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides.
- •Write clear, simple content for different audiences: agents, moderators, and customers.
- •Turn complex processes and rules into easy-to-understand documentation.
- •Keep the knowledge base well-organised, up to date, and easy to navigate.
- •Follow content standards for structure, terminology, formatting, and tone of voice.
- •Review content regularly to remove outdated, duplicate, unclear, or missing information.
- •Gather requirements from stakeholders and create accurate content based on business needs.
- •Build and continuously improve the content creation and maintenance process across Support and Moderation.
- •Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.
Conditions
- •Full remote work.
- •Competitive compensation with a service contract.
- •Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- •An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- •Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- •Career growth in a fast-scaling project with opportunities to influence technical decisions.
- •A culture of recognition: our peer reward program celebrates contributions from across the team.
Loading similar jobs...