Senior IT Administrator

Join Mayflower as a Senior IT Administrator in Limassol, Cyprus. Lead incident resolution, manage IT infrastructure, and mentor junior team members in a fast-growing tech company. Mayflower is a profitable, fast-growing tech company with 10+ years of experience. We build and run large-scale products used by millions of users daily across the globe.

Service Delivery:

• •Lead high-level incident resolution & service optimization
• •Handle escalated tickets from L1/L2 support teams
• •Conduct root cause analysis & implement proactive monitoring
• •Ensure SLA compliance across all IT services
• •Collaborate with users, vendors, and stakeholders
• •Mentor junior team members and drive service improvements

Infrastructure:

• •Manage physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms
• •Perform capacity planning, performance tuning, security hardening, and DR testing
• •Deploy automation tools (e.g., Terraform) to ensure high availability and scalability

Backup & Recovery:

• •Maintain enterprise backup strategies (encryption, offsite replication)
• •Coordinate failover procedures and conduct restore drills
• •Monitor RTO/RPO, retention policies, and backup success rates

• •EU-based employment contract + 3-year Cyprus work visa (full family support)
• •Opportunity to obtain an EU passport after 4 years of residency
• •Full relocation package (flights + 1 month of company-covered accommodation for you and your family)
• •Transparent performance reviews twice a year + bonuses + salary adjustments
• •Private medical insurance for you and your family
• •Corporate mobile plan (unlimited in Cyprus + roaming)
• •Psychological support (50% coverage)
• •50% coverage of school/kindergarten fees for your children
• •Fully covered sports benefits + in-house e-scooters & bike rentals
• •Professional growth: language courses, conferences, training, coaching
• •Peer recognition program
• •Modern office in Limassol city center — fully equipped for deep work and collaboration
• •Free breakfasts & lunches + in-house coffee bar with healthy snacks
• •Strong engineering culture: international teams, team buildings, hackathons, and corporate events

• •5+ years of IT administration experience
• •Advanced English (written & spoken)
• •Strong understanding of IT infrastructure as a service for internal users
• •System administration + network engineering background
• •Experience with VPNs, SaaS systems, and user access lifecycles
• •Proven experience in end-user support (on-site & remote)
• •Procurement and vendor management experience

Nice to have:

• •SaaS management optimization tools
• •Network monitoring/alerting systems
• •Experience with network integrators or communication providers
• •Cisco routers/switches/firewalls/APs/controllers (CCNA+ is a plus)
• •AMF Pro (Apple ecosystem)
• •Intune (Windows ecosystem)
• •Video conferencing solutions (Polycom, Logitech)