Customer Service Specialist
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Overview
Join IGT as a Customer Service Specialist in Las Vegas/Reno, NV, where you'll provide exceptional support for gaming products, troubleshoot issues, and collaborate with teams to enhance customer experience. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What you'll do
- •Deliver exceptional customer support through phone, email, and ticketing systems.
- •Troubleshoot and resolve software and hardware issues, escalating complex problems when needed.
- •Guide customers through product functionality, transactions, and issue resolution with professionalism and empathy.
- •Document customer interactions, support activities, and resolutions accurately.
- •Create and maintain knowledge base articles and product support documentation.
- •Partner with Product, Engineering, and other internal teams to improve product quality and customer satisfaction.
- •Identify trends and share customer feedback to help improve products, processes, and service delivery.
- •Ensure the confidentiality and security of customer information while adhering to company policies and regulatory requirements.
- •Contribute to continuous process improvements and support special projects as assigned.
Conditions
- •Starting compensation range is $39,060 - $53,715 USD with flexibility to adjust higher or lower based on qualifications.
- •Discretionary bonus opportunities.
- •Comprehensive health, dental, and vision coverage.
- •Paid time off and wellness programs.
- •Tuition reimbursement.
- •401(k) with company contributions.
- •Additional benefits including disability coverage and identity protection.