Customer Support Specialist
7.0/10
From $800 USD83.4% below market
Remote
junior
about 9 hours ago
AI SummaryVerified by Aipplify AI
The vacancy is well-defined but lacks some details on tools and company presence.
AI quality score7.0 / 10
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Overview
Join our international iGaming company as a Customer Support Specialist, providing top-notch service to players in LATAM markets. We are an international iGaming company actively developing in the LATAM markets.
What you'll do
- •Handle player inquiries via Live Chat and Email in English and/or Spanish.
- •Advise on registration, verification (KYC), payments, bonuses, and platform functionality.
- •Adhere to SLA for response speed and communication quality.
- •Document recurring issues and relay information to the product team.
- •Participate in creating and updating the knowledge base (FAQ).
- •Interact with payment providers on disputed transactions as needed.
- •Ensure a high level of customer service and maintain a positive user experience.
Conditions
- •Work format: remote
- •Work schedule: 5/2, available to the team from 12:00 to 18:00 (GMT+3)
- •Salary: starting from $800
- •Team of strong specialists, fast processes, and no unnecessary bureaucracy
- •Opportunities for professional and career growth
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