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Overview
Join paytech as a Customer Support Specialist (L2) in Limassol and help transform online payments. Enjoy a competitive salary, career growth, and a vibrant office environment. paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team.
What you'll do
🍇 What you will do: ✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process; ✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis; ✔️ Reproduce reported issues in test environments and escalate bugs to Engineering; ✔️ Assist with internal testing of new features, AI, and releases; ✔️ Document solutions and contribute to the internal knowledge base; ✔️ Support and mentor junior agents.
Conditions
🍇 What we offer: 💫 Competitive salary package and performance-based bonuses; 💫 Clear career progression path toward senior technical or product-related roles; 💫 Sports and lunch compensation; 💫 Ongoing technical training and professional growth opportunities; 💫 Work equipment tailored to your needs (Mac / Windows / Linux); 💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view; 💫 The option to work in a hybrid format after the probation period; 💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.