Product Manager - Institutional Onboarding & Verification
The vacancy is well-structured with clear responsibilities and requirements, though some details on compensation and company links are lacking.
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Overview
Join Luno as a Product Manager to lead institutional onboarding and verification, enhancing access to digital assets for businesses and institutions. Drive product development, manage vendor relationships, and ensure compliance while improving user experience. Luno has spent over a decade making digital assets safe to own. Since 2013, we've helped millions of people across more than 40 countries buy, store and invest in crypto, working with regulators in every market and holding all customer crypto 1:1. That discipline built the licences, banking relationships, custody and compliance machinery that the next era of this market will run on.
What you'll do
- •Own the business and institutional onboarding platform end-to-end: KYB, verification, screening, periodic refresh, and the journey from first application to first transaction
- •Configuration per business line: Luno Institutional and BlockTower each carry their own CDD standards and risk appetite, in segregated environments, on the platform you own
- •Measure time-to-onboard and abandonment: find where institutions drop out, discover why, and design the changes that fix it
- •Own the relationship with verification vendors: integration, performance, cost and our roadmap
- •Extend the platform to multi-region and global onboarding: working with legal, risk and country teams to turn a regulatory position into a compliant product
- •Partner with our operations teams: reduce manual effort per case, so specialists handle the complex work and automations handle the rest
Conditions
- •Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- •Option to buy and sell up to 5 days leave
- •Excellent private medical insurance
- •Access to Learnably and additional learning platforms for personal and professional development
- •6 months primary caregiver leave
- •Paw-ternity leave for your furry friend
- •Annual Inspiration Day, in addition to your annual leave which increases based on your length of service!
- •Collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
- •Free lunch and snacks
- •0 fees up to a certain amount with Luno from the day you start.*
*Offer only available on Luno Instant Buy, not Luno Exchange