Product Manager Lead [Communications Platform]

Join Plata as a Product Manager Lead to shape the future of our Communications Platform, overseeing product vision and leading a cross-functional team. We are looking for a Product Lead to own and shape the future of our Communications Platform — the internal product that powers the delivery of every customer communication across the bank.

• •Own the product vision and long-term roadmap for the Communications Platform across all areas (In App Communications, Vendor Channels, Notification Center, Event Operations) and set the overall direction of the platform.
• •Directly own the In App Communications area (Push, Pop-up, Banners) as product owner — shaping and prioritizing the backlog, tracking metrics, and driving releases.
• •Lead and grow the team — development, goal-setting, and building the processes that let the team scale.
• •Work closely with the product teams that consume the platform — Acquisition, Collection, and others — gathering their needs and factoring them into the platform strategy and the In App Communications backlog.
• •Improve the economics of the platform — the cost of service notifications, the balance of paid vs. free channels, and the rules for sending communications across channels.
• •Drive platform performance — stability, delivery speed, and the speed of creating new notification events.
• •Partner closely with Engineering on infrastructure, delivery, and integrations, making technical trade-offs together.
• •Support the integration of new communication channels and the work with external providers (SMS, WhatsApp, Email).

• •Relocation support to [see relocation table below] with assistance for the employee and their family.
• •Flexible work from one of our offices or remotely within time zones from GMT-X to GMT+X.
• •Healthcare Coverage.
• •Education Budget: Language lessons, professional training and certifications.
• •Wellness Budget: Mental health and fitness activity reimbursements.
• •Vacation policy: 20 days of annual leave and paid sick leave.

• •At least 1–2 years in a Product Lead role.
• •Proven experience developing platform products — not only user-facing or growth products — with a genuine platform mindset: infrastructure, scalability, stability, and the efficiency of internal processes.
• •Strong product leadership: product strategy, long-term roadmap, and people management (you will manage a team of 3 from day one).
• •Strong stakeholder management and cross-functional communication — the ability to align the needs and priorities of the internal product teams that use the platform.
• •The ability to work closely with Engineering — enough technical fluency to hold technical discussions and make trade-offs together with the team (an engineering background is not required).
• •B2 or higher English level for effective communication within an international team.