The vacancy provides a decent overview but lacks clarity on compensation and technical details.
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Overview
Join Entain as a Retail Customer Service Manager, delivering top-notch customer service in our betting shops. Enjoy a dynamic work environment and the chance to build strong relationships with customers. Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
- •Deliver outstanding customer service.
- •Always urging safer gambling.
- •Take bets on a wide range of sports and events.
- •Process customer transactions including cash handling.
- •Help demonstrate our products & betting terminals to customers.
- •Handle customer complaints or concerns with empathy and problem-solving skills.
- •Work towards defined targets and goals.
- •Maintain high shop standards.
- •Open or close the shop as needed.
Additional Information
- •Optional overtime subject to availability.
- •Pension Scheme and annual ShareSave.
- •Discounts with hundreds of retailers through Entain Deals.
- •Healthcare and wellbeing support.
- •Development opportunities.
- •Recognition from leaders and colleagues can lead to amazing prizes.
Qualifications
- •You must be 18 years of age or over to work in one of our betting shops.
- •Passion for delivering great customer service!
- •Enjoy building strong relationships and can communicate effectively.
- •Self-motivated and proactive.
- •Happy to work alone or as part of a team.
- •Ability to deal with challenging situations in a calm and professional manner.