Technical Account Manager, Financial Institution Partnerships

Plaid is seeking a Technical Account Manager to lead technical strategies and manage relationships with financial institutions and fintechs, ensuring successful API integrations and collaboration across teams. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

• •Lead the technical strategy and roadmap with financial institutions and fintechs. Identify key areas of improvement for all enterprise API integrations
• •Intake requests from Product teams regarding discovery sessions, beta testing, and product launches
• •Work with Partnership Managers to develop the “integration roadmap” / overall account plan and execute on strategies to drive those priorities
• •Complete technical scoping, build and launch new API integrations
• •Be the connective tissue between Plaid engineering, Plaid product teams, and data partners for all issues with outsized customer impact across all integration types.
• •Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources
• •Provide clear technical direction on all aspects of Plaid’s institution integrations and products
• •Establish and own external relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics
• •Be an advocate for innovation and early adoption of Plaid products / solutions available to fintechs and financial institutions
• •Serve as the escalation point for technical incidents or issues that have surfaced higher than normal impact across Plaid support channels
• •Help uncover additional opportunities that are aligned with our account management strategy and company goals

• •Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
• •Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
• •Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.