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Overview
Join Speend as a Technical Support Specialist to provide first-line expertise for merchants integrating our payment gateway. Work remotely and engage with blockchain transactions and technical queries. Speend is a B2B company specializing in crypto payment solutions. We provide a payment gateway for merchants looking to integrate blockchain technology into their products.
What You Will Do
- •Support merchants by processing technical requests via ticket system, Telegram, and email;
- •Investigate payment incidents: stuck transactions, balance discrepancies, webhook issues;
- •Assist with onboarding — guide merchants from test environment to their first live transaction;
- •Explain technical nuances to non-technical client teams.
Investigation and Escalation
- •Analyze transactions using blockchain explorers (Etherscan, Tronscan, BSCScan, etc.);
- •Identify the cause of failures: network issues, gas fees, incorrect addresses, merchant or platform problems;
- •Escalate complex cases to development with clear problem descriptions and logs;
- •Track escalation statuses and keep merchants informed.
What We Offer
- •Fully remote work from anywhere in the world;
- •Stable fixed salary;
- •Dedicated budget for training and professional conferences;
- •Small team — decisions are made quickly, no bureaucracy;
- •Direct access to development and real transaction cases from day one.
What We Are Looking For
Must Have:
- •1–3 years in technical support for IT products or payment services;
- •Understanding of blockchain mechanics: networks, addresses, fees, confirmations, mempool;
- •Knowledge of major blockchains: Ethereum, TRON, BNB Chain — at least as a confident user;
- •Ability to read transactions in explorers and understand issues;
- •Understanding the difference between USDT TRC-20 and USDT ERC-20 — and why it matters;
- •English proficiency sufficient for written communication with merchants.
Nice to Have:
- •Experience in crypto processing, exchanges, or crypto wallets;
- •Basic understanding of webhooks, REST API, HTTP statuses.
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